User Guide

Firmware Version 1.4


Filegear is a smart personal cloud device that automatically organizes your photos, music, videos and documents. Browse and search your files according to time, location, landmarks, features, tags, albums, artists, and more. Filegear's built-in media players let you stream your music and videos to any device. There are no monthly subscription fees and your files are kept safely and privately at home.

This guide is designed to get you started with setting up, configuring and using your Filegear device.

To find out more about Filegear, please visit

Table Of Contents

1. Getting Started

1.1. Connect Your Device

1.2. Create your Filegear account

1.3. Link your Filegear Device

1.4. Connect to your Filegear Device

1.5. Filegear Setup

1.6. Install Filegear Apps

2. Filegear Dashboard

2.1. Sign-in

2.2. Registration

2.3. Devices

2.4. Additional Users

2.5. Profile

3. Filegear Web Interface

3.1. General Layout

3.2. Modes

3.2.1. Files Mode

3.2.2. Photos Mode

3.2.3. Music Mode

3.2.4. Videos Mode

3.2.5. Drives Mode

3.2.6. Settings Mode

3.3. List View

3.3.1. Search Bar

3.3.2. List Actions

3.3.3. Item Actions

3.3.4. Count Indicator

3.3.5. Filters

3.3.6. Sorting

3.3.7. View Modes

3.4. Drives View

3.4.1. Browsing Drives

3.4.2. Add Network Drive

3.4.3. Remove Network Drive

3.4.4. Adding Storage to Filegear

3.4.5. Removing Storage from Filegear

3.4.6. Formatting Drive

3.4.7. Mounting Drive

3.4.8. Indexing Files into Filegear

3.4.9. Copy/Move Files between Drives

3.4.10. SMB Shares

3.4.11. Shared Links

4. Operations

4.1. Uploading

4.1.1. Upload Files Command

4.1.2. Upload Folder Command

4.1.3. Drag and Drop

4.1.4. Create from URL

4.2. Selecting

4.2.1. Click Select

4.2.2. Drag Select

4.2.3. Range Select

4.3. Sharing

4.3.1 Sharing Using Email

4.3.2 Sharing Using Link

4.3.3 Sharing Options

4.3.4 Advanced Sharing Options

4.4. List Action Menu

4.4.1. New Folder Action

4.4.2. Upload Files Action

4.4.3. Upload Folder Action

4.4.4. Create File from URL

4.5. Quick Action Menu

4.5.1. Favorite

4.5.2. Share To

4.5.3. Download

4.5.4. Info Panel

4.6. Item Action Menu

4.6.1. Photo Viewer

4.6.2. Open

4.6.3. Share To

4.6.4. Add To Favorites

4.6.5. Set as Album Cover

4.6.6. Rename

4.6.7. Move To

4.6.8. Copy To

4.6.9. New Folder With Selection

4.6.10. Change View

4.6.11. Merge Folders

4.6.12. Add Tags

4.6.13. Add Landmarks

4.6.14. View Details

4.6.15. Download

4.6.16. Find Duplicates

4.6.17. Remove Duplicates

4.6.18. Process File(s)

4.6.19. Delete

5. Side Panel

5.1. Info Panel

5.2. Music Panel

5.3. Video Panel

5.4. Task Panel

6. Search

6.1. Search Filters

6.2. Search Queries

7. Settings

7.1 Resources

7.1.1. Users


7.1.3 WIFI

7.2. Options

7.2.1. Remote

7.2.3. Import

7.2.4. Storage Drive Replication Drive Deduplication Permanent Delete Demo Mode Show Hidden Files

7.3 Connecting Filegear as Network Drive

7.3.1. Connecting on macOS

7.3.2. Connecting on Windows

8. Device Specifications

8.1. Filegear Models

8.2. Hardware Specifications

8.2.1. Filegear One Device Ports

8.2.2. Filegear One Plus Device Ports

1. Getting Started

Your Filegear is a powerful personal cloud system that's waiting to be set up. Following the steps outlined below will guarantee years of fun and enjoyment from all the memories stored in the box. You can also share the fun with your family, friends, clients, and even strangers using the sharing features built-in to the box, from shareable links to inviting users to share the box.

The guide focuses first on the web interface to Filegear. Later sections will cover differences and unique options available in Filegear mobile apps.

1.1. Connect Your Device

To connect your new Filegear device, follow these 3 simple steps:

First, plug your Filegear device into a power outlet.

Then connect your Filegear to an ethernet port on your router (WiFi can be set up later).

Finally, plug in a hard drive. It can be an external USB drive, or you can add your own 2.5” SATA drive to the  drive enclosure.

1.2. Create your Filegear account

Once your device is turned on and connected, you can then use any browser on your computer or smartphone to go to:

Follow the on-screen guide to log in, or click on "Sign Up" to create a new account.

1.3. Link your Filegear Device

Your Filegear device is setup to be discovered when it is first turned on. That means when you log in to your Filegear account, as long as your client is on the same network as your Filegear device, your device will automatically appear in the devices list.

Linked Device

In some cases, you will need to enter the Filegear device serial number found on the bottom of the main unit of your device. Please see further details in Section 2.

1.4. Connect to your Filegear Device

Click on the device link to connect to your Filegear device. In the future, you should always use to connect to your device. That way, regardless of whether  you are home or away from home, Filegear will always be able to find the fastest route back to your device.

1.5. Filegear Setup

Setting up your Filegear experience is fun and easy. The first thing you'll need to do is accept the Filegear terms on the first page:

Agree to Terms of Service

Next, select which hard drives will be used for persistent storage.

Add Drives to Filegear Storage

Note: Filegear needs at least one drive added as Filegear Storage. Otherwise you will not be able to add new files or folders to Filegear.

Next, select which files you want to import to the Filegear experience:

Select Files to Import

Note: Filegear will scan your entire hard drive(s) for files that can be imported. This process may take a few minutes to complete depending on the number of files you have and the size and speed of your drives. If you have multiple drives attached, Filegear will scan each drive one-by-one. You can always redo the import process by clicking "Filegear Setup" from the profile menu.

Finally, start importing your files.

Importing Files

Note: Filegear is importing files in the background. At this point you can begin using Filegear for any other tasks.

1.6. Install Filegear Apps

Filegear has developed native applications for many of your platforms to provide a more integrated experience. Filegear currently has a Filegear Mobile app for iOS and Android, a Filegear Desktop app for macOS, and a Filegear Utility app for Windows, macOS and iOS.

You can scan the QR codes for each app below for a direct link, or navigate to the Downloads page with any browser:

Filegear Mobile

Filegear mobile apps enable users to connect to their Filegear Device using a native interface.

  1. Automatically sync photos and documents
  2. Browse and view files
  3. Stream videos and music
  4. Organize files, folders and albums
  5. Share files with friends and family

Currently Filegear mobile apps are available for Android and iOS. Download links for these apps are available on the right.

Filegear Desktop

Filegear desktop apps enable users to connect to their Filegear Device using the local file browsing interface of the desktop system.

  1. Remote access to files on Filegear
  2. Open and edit files in local apps
  3. Automatically upload changes to Filegear
  4. Conveniently drag-and-drop files

Currently Filegear desktop app is only available for macOS. Support for Windows is coming soon.

Filegear Utility

Filegear Utility enables advanced diagnostics and recovery options for your Filegear Device.

  1. Factory Reset a Filegear Device
  2. Enable advanced debugging and diagnostics
  3. Perform manual upgrades
  4. Discover local IP addresses for device

Currently Filegear Utility is available for iOS, macOS and Windows.

Filegear is regularly adding new features and apps. Stay informed by signing up for email updates, and reviewing information on the Filegear web site.

2. Filegear Dashboard

The Filegear Dashboard is used to manage your user account, profile information, and registered devices.

2.1. Sign-in

Use the sign-in page to access your account. You may use any one of your registered email-addresses as the username, or if you have set a specific username in your user profile, you may use that as well.

Click on the "Forgot Password" link if you need help with recovering your password.

Click on the "Sign Up" link if you do not yet have an account.

Page

2.2. Registration

The account registration page (sign-up page) allows you to create a new user account with Filegear. The following fields are required:


This is the name displayed in the UI

Email Address

This must be a valid email address (email verification required)


Please enter a password (must be 8 characters or more, and contain the following: lower case letter(s), capital letter(s), number(s) and special character(s).

Confirm Password

Repeat the above password to confirm.

Sign-up Page

Click on the "Create" button to create your account. You will be prompted to enter a confirmation code for the email address you supplied. You can find the confirmation code in the email sent to you. Copy and paste the value into the form, or click on the link in the email:

Email Verification Code

2.3. Devices

The devices page shows the device(s) linked to your account.

Devices Page

If you have just created your account, and your device is not automatically linked, you may see a page with this message:

No Devices Found

The reasons that your device might not be automatically linked are:

  1. You don't have a Filegear device
  2. Your Filegear device is not turned on
  3. Your Filegear device is not connected to the network
  4. Your client is connected to a different network than your Filegear device
  5. There is a hardware or software error error affecting the device's normal function.

Ensure  your device is turned on, plugged into your local network using the ethernet cable provided, the power light is illuminated, and the network activity lights at the cable port are flashing.

If your client device is not on the same network as your Filegear device, then you will need to register your device using the serial number located on the bottom of the Filegear device.

Note: for the Filegear One Plus model, you will need to separate the drive enclosure from the main unit to view the serial number on the bottom of the main unit.

To register your device using the serial number, click on the "Enter Serial Number" link, and then enter the serial number into the dialog box that pops up.

Enter Serial Number

After entering the serial number, your device should appear in the devices list.

If you encounter any unexpected problems with this process, please head to our online support web site at, or contact our support team at

2.4. Additional Users

To add additional users to your Filegear device, click on the "+" button located on the right-hand side of the device entry on the devices page. Type in the email address of the invited user, and then click on OK. The user will receive an invitation email with a link to follow to set up their account and link to your device. We suggest  the new user first create an account prior to accepting the invitation to avoid incorrectly linking with the wrong account.

Invite Other Users

Note: the invitation remains valid for 24 hours. If the user does not accept the invitation within this time, you may need to resend the invitation.

There are two permissions modes for invited users. Each user will have their own list of files. The difference between each permission mode is described below:


Users can upload and sync their own files from their clients and devices. They will not be able to perform administrative functions, or import files from drives attached directly to the Filegear device.


Owners can upload and sync their own files. In addition, they can import files from any hard drive or network drive attached to the Filegear device. They can perform administrative functions including configuring storage options, viewing administrative alerts, and adding additional users.

2.5. Profile

You can manage your online profile from the Filegear Dashboard page. To access the profile settings, click on the "Profile" image on the top right-hand side of the page, then select "Profile".

Profile Page

The profile page allows you to configure your profile image, friendly name, username, additional email addresses, and email options. You can also update your login password on this page.

To configure a profile image for your account, click on the user "silhouette" default image next to your account details, and then click on the "upload" link to upload a new image from your local system.

After adjusting the profile image as desired, click on the save button to save the image as your profile image.

Profile Image

Note: You may need to hard-refresh, by reloading the page, to see the profile image updated in the top right-hand corner of the screen.

You can configure a friendly name for your account. This will appear in the user interface, in email invitations to other users, and sharing links. This friendly name can be anything you like. We only request that you avoid using profanity or potentially offensive references in the name.

No Profile Name

Note: The Filegear user interface automatically saves changes made inside of a text box or other control when focus leaves the control.

You can set a username or "short name" to use with your account. The username can be used in place of your email address when logging into the Filegear interface. The username must be unique, and at least 6 characters long. The names are handed out on a first-come first-serve basis.


From this page you can also associate additional email addresses, remove old ones, and change which email address to use as "Primary". The "Primary" email address is used to send notifications and messages. You can use any of your registered email addresses, or the username, when signing into your account.

3. Filegear Web Interface

The Filegear web interface is designed to let you quickly find and access all of your files in one convenient interface. This section provides an overview of the main user interface and how to best interact with the system.

3.1. General Layout

The Filegear web interface is designed to maximize the space used for showing files, while keeping the UI elements consistent between every view so you always know where you are and what you can do. Here is a snapshot of a typical view in Filegear:

Filegear UI

The Filegear interface is divided into several sections that stay the same from page to page. This is called the "Frame". Each part of the frame serves a particular purpose. Later on in this guide, we may refer to various elements by name. The diagram below depicts the layout and the names we use to refer to them.

The Web View Layout

Home Link

This area shows the Filegear logo and links back to the Filegear Dashboard page.

Path Bar

This area shows the logical "path" of the file, folder, or item being shown in the UI. The path is rendered in "breadcrumb" style, meaning that each item can be clicked to directly navigate back to that item in the hierarchy. The right-most item in the path bar is the item currently being shown. Clicking on this item shows the actions that can be performed on it.

Profile Menu

This area shows the profile image (if set), and the activity indicator. When clicking on the profile image, the profile menu will appear below with additional options.


This area shows the 5 modes available in Filegear: Files Mode,   Photo Mode, Music Mode, Video Mode, and Search Mode. Clicking on one of the items here will switch between modes.

Search Bar

This area shows the Search Bar for entering custom search queries. In general, if the search box is left blank, then the items shown will be all items in the current folder or collection. If a search term or expression is entered, then all items matching the search term or expression will be shown. The scope of the search is normally this folder and all sub-folders.

List Actions

This area shows the actions that can be taken on the list itself. For example, creating a new folder, or uploading new files.

Item Actions

This area shows the actions that can be taken on the items currently selected in the list view.

List Options

This area shows various options for customizing the list view, including filters, sorting, and the view mode (list, icon, or photo).


This area shows the menu options for the current Mode.


This area shows the list or item content or details.

Side Panel

This area shows one of the Info Panel, Media Panel, Video Panel, or Task Panel.


This area shows a link to the Settings Page.

3.2. Modes

Filegear comes with five different modes for displaying and interacting with files: Files, Photos, Music, Videos, and Search. Modes  are just "views", so regardless of which mode you're viewing, you'll be accessing the same set of files. These modes are described in more detail below.

3.2.1. Files Mode

The Files mode is optimized for showing files in a typical folder hierarchy, much like you would find in a desktop or laptop system. The folder hierarchy shown is usually the same as what was imported from your attached hard drives, or uploaded from your client systems.

Files Mode

3.2.2. Photos Mode

The Photos mode is optimized for showing and organizing photos. The pages under the Photos mode in general will filter out files that are not images. However, the other files are still there and can be viewed in the Files mode.

Photos Mode

3.2.3. Music Mode

The Music mode is optimized for showing and organizing music files. The pages under the music folder will generally filter out files that are not audio files. However image files will be shown since, in some cases, they can be used as album covers or other related media.

Music Mode

3.2.4. Videos Mode

The Videos mode is optimized for showing and organizing videos. You can upload new videos and watch videos directly from the Filegear interface.

Videos Mode

3.2.5. Drives Mode

The Drives mode provides a quick convenient interface to access all the files on your drives as well as allowing for easy access to your shared content. From here you can add, remove or modify your drive settings and also index files on your drives for better organization and searching through Filegear.

Drives Mode

3.2.6. Settings Mode

The Settings mode allows you to configure various Filegear features including managing users, file shares, WIFI and changing device wide settings.

Settings Mode

3.3. List View

The list view is used extensively throughout Filegear to show collections including folders, albums, and search results. This section describes the major components of the list view to help make the best use of this feature.

3.3.1. Search Bar

The Search Bar allows you to specify search criteria for finding files or folders under the current folder. By default the text entered in this box will search for matching names of items under the collection. More specific search criteria can be indicated by specifying a field name followed by a colon ':' and then the search value. For example, the search string "cat" will look for items with "cat" in the name, while "tags:cat" will look for items where the tag value contains the word "cat". A full description of the search expression syntax can be found in section 6. Search.

If no search criteria is specified, then the items shown are the immediate children of the current folder. If search criteria is specified, then the search finds all matching items in the current folder, and all sub-folders recursively.

Search Bar

3.3.2. List Actions

The List Actions are under the colored action plus icon (+) just to the right of the Search Bar. Clicking on the List Actions button will show the actions or commands that can be performed on the current folder. These actions focus on creating or organizing content inside the list.

List Actions

You can also "Right-Click" anywhere in the open list area to see the List Actions menu.


List Actions

3.3.3. Item Actions

The Item Actions appear after selecting one or more items from the List View.

Item Actions

Additional Item Actions can be seen by clicking on the vertical ellipsis icon () in the list toolbar.

Additional Item Actions

You can also see Item Actions by "Right-Clicking" on selected items:

"Right-Click" Item Actions

3.3.4. Count Indicator

The Item Count indicator appears on the right-hand side of the list view toolbar. The number shown here is either the total number of items in the list, or the total number of selected items if one or more items are selected.

Count Indicator

3.3.5. Filters

List View Filters can be used to select items in the current list by clicking on values found in a particular field. To see the available fields, and toggle the filters to be shown, click on the filter icon ()  in the list view toolbar.

List Filter

To enable a filter, find the field from the filter drop-down menu and click on it to toggle on.

List Filter Enabled

You can then click on the field values to filter items in the list to those matching the filter.

List Filter Enabled

Note: the system will search recursively in this folder and all sub-folders for matching items.

3.3.6. Sorting

You can change the sort direction, or choose a different field to sort with by clicking on the sort icon () in the list view toolbar.

List Sort

You can toggle the sort direction by clicking on the field name.

Change Sort Direction

You can choose a different sort field by clicking on a different field name.

Change Sort Field

3.3.7. View Modes

The List View comes with 3 different view modes: Tile, List, and Photo. You can toggle these between these view modes by clicking on the view mode icons (), (), or ().

Icon View

List View

Photo View

3.4. Drives View

The drives view gives you an overview of the drives that are attached to the Filegear device. These are split up into three different sections: Local Drives, Network Drives, and Unformatted Drives.

Local Drives

Physical drives attached to the Filegear device. Immediately available to be browsed and used as storage.  

Network Drives

Network attached storage that are added from within your local network for storage or access.  

Unformatted Drives

Drives that have no discernable partitions or filesystems and must be formatted before use.

All drives can be browsed to easily access your content and move, copy or delete files between or on your drives.

Drives View

3.4.1. Browsing Drives

The Drives view allows you to easily access the entire content of your drives attached to Filegear. Clicking on a drive will take you into the drive navigator.

Browsing Drive

The drive navigator works like a regular folder structure and lets you navigate into and out of folders. The breadcrumbs, or folder path,  at the top of the screen lets you jump back quickly to previous folders.

Drive Navigator

If you would like to add any files into  Filegear to take advantage of the quick search and organization features available. Click on the Index Files option to add the item(s), and its sub items if present, into Filegear.

Selectively Indexing Files

3.4.2. Add Network Drive

Adding a network drive to your Filegear device allows you to easily add existing storage that you already have access to on your local network.

Once a network drive is attached to Filegear it functions like any other drive. You will be able to remotely access any files that are located on that network drive as well as be able to index those files to take advantage of Filegear’s rich organization and sharing features.

You can add a network drive by clicking on the List Action Menu on the top bar and selecting Add Network Drive.


Add Network Drive

An Add Network Drive dialogue will appear allowing you to enter the network address for the specific drive that you want to add. A box will prepopulate on the bottom part of the dialogue with any Network Drives that have been found on your local network, allowing for quick and easy selection.

Once you have entered a network address or selected from the list below, if it hasn’t already auto connected, press the CONNECT button.

Enter Server Address

If the network drive requires credentials to be connected to a dialogue will appear asking for you to input the proper username and password. Enter those and press OK to continue.

Entering Credentials

If connecting to a server and no share name has been entered, the list below will be modified to show any share names that were found on the input network address. Select the share name you would like to connect, or enter your own.

Selecting Share Name

Once the network drive has been successfully added, it will appear in the drives section under the “Network Drives” header. You can now take any action on this drive like you would any other drive, including moving, copying, adding or deleting files.

Network Drive Added

3.4.3. Remove Network Drive

To remove a network drive from your system you must first unmount the drive. Right click on the drive and select the Unmount Drive option.

Unmount Network Drive

Once the drive has been unmounted a new operation will appear in the item action menu. Right click and select the Remove Network Drive option. This will permanently remove the network drive from your device and the content on that drive will no longer be accessible.

Remove Network Drive

3.4.4. Adding Storage to Filegear

Filegear requires storage to be able to operate. A drive marked as Storage will be used in the future for any uploads or syncing of files into the Filegear system.

You can mark a drive as Storage for your Filegear device by right clicking on that drive and selecting the “Add to Storage” option.

Add To Storage

Once the drive has been successfully added, the label will change from “Removable” to “Storage”. This indicates that Filegear will use this drive to store uploaded or synced content to in the future.

In addition, drives must be marked as Filegear Storage to take advantage of the Filegear deduplication and replication (back up) features.


Drive Successfully added

3.4.5. Removing Storage from Filegear

You can remove storage from Filegear easily by right clicking on the drive and selecting the “Remove from Storage” option. After being removed, files will no longer be uploaded or synced to this drive.


Remove Storage

3.4.6. Formatting Drive

Unformatted drives are shown at the bottom of the drives page. These are drives that have no file system detected and can’t be used without formatting them first.

**WARNING**  Formatting a drive has the potential to erase all previous content that is on that drive. Only perform this operation if you are sure the content on that drive can be erased. 

You can begin the format operation by right clicking on a drive and selecting the Format Drive option.

Formatting Drive

The Format Drive Options window allows for basic options while formatting, including the file system type you wish to format to.


Formatting Drive Options


Mac and Windows (Recommended)


MacOS only


Windows only.

Filegear is capable of reading any of these file system formats, but this may affect which Operating Systems are compatible with your drives in the future.

Two options are available for formatting disks that already have partitions on them, but still have available space.

Erase Existing Partitions

When enabled, this option will remove all partitions on the disk and format using a newly created partition

Use Entire Disk

When enabled, this option will use all available space on the disk to create the new partition.

When you have finished choosing the options, click CONTINUE to initiate the formatting process.

Successful format

Once the format operation is complete the drive will be usable in Filegear. The drive will show up under the Local Drives section as ‘Untitled’. You can choose to rename the drive by right clicking the drive and selecting the rename option. The drive can now be Added to Storage and used in Filegear for future uploads, syncing or backing up of data.

3.4.7. Mounting Drive

Mounting a Drive to the Filegear device enables Filegear to be able to access the content that is on this drive. In order to use a drive as Filegear Storage or access files the drive must be mounted.

In most cases the mounting of a drive is automatic  when the drive is connected.

To mount a drive that did not automount when connected or a drive that was unmounted manually, right click on the drive and select the “Mount Drive” option.  

Mounting Drive

The mounting process will initiate in the background and may take up to a minute. Once complete statistics for that drive will be listed on the right side as well as a label indicating whether that drive is used as Storage for Filegear or is removable.

Drive Mounted Successfully

Now that the drive has been successfully mounted you can click into the drive to browse, move, delete or add files to that drive.

3.4.8. Indexing Files into Filegear

Files on your drives can be indexed into Filegear to take advantage of the organization and metadata analysis features. This will analyze all the selected files and make them searchable through the various Filegear applications (Files, Photos, Music, Video) using fields such as date/time, location, tags, artist, etc.

To start this process  the drive must first be marked as “Storage”. Select the files or folders you want to index in Filegear and right click to open the options menu. Select the “Index Files” option.

Indexing Files

A dialog will appear indicating the types of files found and the amount that will be indexed. Select which kinds of files you want to index within the selected items and click "Add".

File Selection

Note: Filegear will index the files in the background so once the index is started you can perform other tasks while that is being done. You can view its progress in the Task Manager at any time.

After being indexed the files will show up in the other applications within the Filegear experience. You can go to the Files application to be able to view the indexed files and use the organization and search features.

Indexed Files

3.4.9. Copy/Move Files between Drives

Using the drive view you can easily copy or move files between multiple drives. This can be used to create backups on other drives or to free up space on particular drives you no longer want the files on.  

To initiate this process right click on the drive and select the “Copy To” or “Move To” options.

Note: Moving files and folders can also be achieved by dragging and dropping them on to other folders while in this view.

Copy/Move  Files

A popup window will appear that will allow you to browse the available drives and folder structures for you to move/copy your files to.

The left sidebar lists the various drives that you have attached to your device. This list will include both physical attached drives and network attached storage for you to move your content to.

You can use the folder navigator on the right side to browse through the drives folder structure and select the destination of the files. You can also use the New Folder button on the bottom left to create a new folder for your file destination. Once the destination is selected press the Copy/Move Here button on the bottom right.

Copy/Move Window

3.4.10. SMB Shares

SMB Shares are a way to quickly access files within your local network on your computers. Any folder or drive can enable an SMB Share for its contents. This allows you to use your Filegear device as a network drive attached to your computer.

Once connected to your computer as a network drive you can use any of the contents on your Filegear device on your computer’s local applications.

The SMB Shares view allows you to see all files and folders that currently have SMB Shares enabled for them.

SMB Shares

To enable a new SMB Share, you can right click on the drive or folder and select the Create SMB Share option. A dialogue will pop up asking you to enter a name for the newly created SMB Share. Once created you can then connect it to your computer’s on your local network.

Enable SMB Share

To remove an SMB Share you can right click on the item either in the SMB Shares view or the files view and select the Remove SMB Share option. This will remove the SMB Share and any computers that currently have it connected will no longer be able to access its contents.

Remove SMB Share

3.4.11. Shared Links

The Shared Links view allows you to easily manage the content that you have shared with others. This view will list all the files or folders that you have created sharing links to and allow you to manage or remove them.

Shared Links

You can edit a sharing links settings by right clicking on the sharing item and selecting the Edit Shared Link option. This will open up a dialogue that allows you to edit the settings for that sharing link. For more information on Sharing Settings, view the Sharing section of this User Guide.

Editing Links

You can Remove a shared link by right clicking on the item and selecting the Remove Shared Link option.

Removing Links

4. Operations

This section covers the basic operations of the Filegear web interface. In this section you will learn how to interact with the many features included in your Filegear device.

4.1. Uploading

Uploading files to Filegear can be done in several ways. This section covers how to upload files using the web interface. Other methods such as syncing from mobile devices or using the desktop integration will be covered in a separate document.

You can also Copy Files from a temporary drive to your Filegear Storage. This process is covered under the section 7.1 Drives.

4.1.1. Upload Files Command

You can use the Upload Files command in the web interface to choose one or more files on your local system to upload to Filegear.

Upload Files Command

After you click on "Upload Files" you can choose which files to upload from your local system:

Choose Files to Upload

4.1.2. Upload Folder Command

The Upload Folder command is similar to the Upload Files command. However the file chooser lets you pick a Folder to upload instead of files.

Upload Folder Command

From the resulting popup window, you can choose a folder to upload (including all of its contents).

4.1.3. Drag and Drop

Filegear lets you drag and drop files from your operating system directly onto the Filegear user interface. This causes Filegear to upload the dropped files and folders.

Select Files to Drag-and-Drop

Drag Files over Filegear

Drop Onto Filegear to Begin Upload

4.1.4. Create from URL

Filegear allows you to upload a file to your device directly from a url. You can do this by clicking on the “Create File from url” option in the List Action Menu. This will create the uploaded file in the current folder you are in.

Create Files from URL

Once the action is selected a dialog will appear asking for the url from which to download the files. Enter the url and click OK to begin the download process.

Enter Download URL

After the download process is complete the file will be displayed in the Folder’s user interface.

4.2. Selecting

Navigating through Filegear and selecting your content to better fit your organization is the core of the Filegear experience. The Filegear User Interface offers several different ways to select your files.


4.2.1. Click Select

Click Select can be utilized using the cursor to select multiple items. Clicking on the bottom title of an item or the checkbox will mark the item for multi selection. This can be used to select non-adjacent  items in a collection

Click Select

4.2.2. Drag Select

Drag Select is great for quick selecting adjacent items. Using the cursor you can select a point in the list view and drag the selection rectangle to encompass the items you wish to select. Once the cursor is released the selected items will remain with the yellow multi selection indicator around the item frames.

Drag Select

4.2.3. Range Select

Range Select can be great for selecting large sequences of items in the list view. You can enable range selection by holding down the shift key, clicking on the first element in the range, and then clicking on the last element you wish to select. All items in between the first and last item will be selected.

Range Select

4.3. Sharing

Sharing is one of the main features of Filegear and allows you to share your folders and files with others in an easy, simple and meaningful way.

You can share the selected item(s) by clicking on the various Share To options in the Quick Action Menu, Item Action Menu or the Item Actions in the grey bar above the list view. This will open the Sharing Window.


Once the Sharing Window opens, you can share this item by using the email sharing option or by creating a link and giving it to users you wish to share with. This also allows management of the current sharing options you have already set for this item. These features will be explained in more detail in the following sections.

Sharing Window

4.3.1 Sharing Using Email

You can send out Sharing emails by entering the email address into the top email text field in the sharing window. Several  email addresses can be specified using a “,” separator between email addresses. After typing an email address, press Enter to add it to the  recipient’s list.

Each email address will appear as a grey bubble once successfully added to the recipient list.

You can choose to add a message to the email to include  with the sharing link. This message will appear for the recipients to read. When done, click the SEND button to send the email.

Entering Email to Share To

An email message will appear in the recipient’s inbox. The email will look like this and will have a sharing button for them to click on. This will take them to the folder or item that was shared with them.

Sharing Email

After sharing via email, your sharing window will show all email addresses of those with whom you’ve shared. This will allow you to manage the content you have shared and cancel the sharing link at any time to revoke access to your folder or file.

Managing Shared Emails

4.3.2 Sharing Using Link

The Sharing Link feature is useful for sharing items on a broad scale. Anyone with the sharing link will be able to copy and paste it into their browser and access the shared folder or file. You can create a sharing link by clicking on the CREATE button in the same row as the link icon.

Create a Sharing Link

After clicking CREATE, a url will appear next to the original CREATE button. This is the url you may share with anyone to allow them access to your file or folder. When hovering over the link, a clipboard icon will appear allowing for easy copying and pasting of the provided link.

You may  revoke access to the sharing link at any point by using the drop down option to the right of the link. This will invalidate that link.

Using the Sharing Link

4.3.3 Sharing Options

The drop down menu next to the sharing link or email addresses that are shared allows you to modify or revoke access to the files and folders.

Can View

Allows the sharing recipient to only view the items that were shared.

Can Edit

Allows the sharing recipient to edit, add or delete the items that were shared.


Opens the Advanced Sharing Options menu


Removes the sharing option and will revoke access to anyone using this link.

Once changed, these options will affect their corresponding links.

Sharing Options

4.3.4 Advanced Sharing Options

The Advanced Sharing Options setting gives additional control over the shared link.

Set Expired On

Allows you to set an expiration date for the sharing link. The link will no longer function after the expiration date.

Set Password

Requires a password to access the file thereby making your link more secure.

QR Code

Allows for easy sharing of files by providing a scannable QR code. You can use the Copy Link and Mail Link options to easily share the QR code with others.

Advanced Sharing Options

4.4. List Action Menu

The List Action Menu is accessed by clicking on the colored plus icon () . A dropdown will appear showing the actions that can be taken on the list view.

4.4.1. New Folder Action

The New Folder action will create a new folder in the current folder. Clicking the action will open a window to enter the new folder name.

New Folder

Once the new folder dialog opens, enter the name of the folder inside the text field and click the OK button.

Enter Folder Name

4.4.2. Upload Files Action

The Upload Files action allows you to upload files from your computer to the current folder. Click the “Upload Files” action to open the File import menu.

Upload Files

Select the Files that you wish to upload and click the Upload button.

Select Files to Upload


After clicking upload files, upload will begin. Depending on the sizes of the files selected, this may take some time. The browser must remain open until all uploads are completed. An upload progress indicator will appear  in the bottom left section of the screen.

Upload Progress

4.4.3. Upload Folder Action

The Upload Folder action allows you to upload folders from your local computer to the current folder. Click the “Upload Folder” action to open the folder import menu.

Upload Folder

Select the folders you want to upload to Filegear. Filegar will upload the contents of the folder and create the folder structure in the User Interface. Click the Upload button to begin the process.

Select Folder to Upload

An upload progress indicator will be displayed in the bottom left corner of the screen. The browser must remain open while the upload is in progress. Closing the browser will terminate the upload before completion.

Upload Progress

4.4.4. Create File from URL

Filegear allows you to upload a file to your device directly from a url. You can do this by clicking on the “Create File from url” option in the List Action Menu. This will create the uploaded file in the current folder.

Create Files from URL

Once the action is selected, a dialog will appear asking for the url from which to download the file. Enter the url and the name of the file, click OK to begin the download process.

Enter Download URL

After the download process is completed, the file will be displayed in the folder.

4.5. Quick Action Menu

The Quick Action Menu allows you to quickly take action on items including favoriting, sharing, downloading and viewing info. The quick action menu is displayed by hovering over the top of the items .

4.5.1. Favorite

The heart shaped icon is used to quickly toggle your items as favorites. When the heart is solid,  the item will be favorited and can be viewed in the favorites tab.

Toggle Favorite On

When an item isn’t favorited the quick action heart will just be an outline. Clicking on the solid heart will toggle the item to no longer be favorited.

Toggle Favorite Off

4.5.2. Share To

The quick action Share To button allows you to quickly share a file or folder. Clicking the Share To icon will open the sharing window.

Share To Quick Action

You can use the sharing window to share the item by sending email invitations or creating a sharing link that can be distributed to others.

Sharing Window

You can view the Sharing section of the user guide for additional information on sharing.

4.5.3. Download

The Download Quick Action is a way to quickly download a file to your local system. Clicking on the download icon will initiate the download.

Download Quick Action

A download will initiate in the browser and download to the default download folder on your system.

4.5.4. Info Panel

The Info Quick Action allows you to quickly view details about an item. Clicking on the info icon will open the Info Panel on the left side of the screen.

Info Quick Action

The Info Panel displays information about the file that is available and allows for editing, adding, or removing details.

Info Panel

For more information on the Info Panel you can view the Info Panel section of the User Guide.


4.6. Item Action Menu

The Item action menu can be viewed by right-clicking on a selected item or by clicking on the () in the List Toolbar.

4.6.1. Photo Viewer

The Photo Viewer Item Action is available for photos and is the optimal photo viewing experience. Clicking the Photo Viewer Action will open the Photo Viewer window.

Photo Viewer Action

The Photo Viewer is a full window viewing experience. The top right corner lists options for viewing. Using the Photo Viewer, you  can use the arrows on the left and right of the screen to navigate in the folder.  

Photo Viewer Display

4.6.2. Open

The Open Item Action has different effects depending on whether you open an item or a folder.

Open Folder

Open Action


Performing the Open Action will reveal the folder contents.

Opened Folder

Open File

Clicking on the Open Action of an item will open the viewer that corresponds to that File Type.

Open Action


The viewing experience for each item may change based on the file type being viewed. A photo will open in a view with tabs to view metadata and information regarding the image. A PDF will open in a pdf viewer.

Opened File

4.6.3. Share To

The Share To action allows you to share your files and folders with others. Clicking on the Share To action will open the sharing window.

Share To Action

You can use the sharing window to share the item by sending email invitations or creating a sharing link that can be distributed to others.

Share To Window

You can view the Sharing section of the user guide to get more information on sharing.

4.6.4. Add To Favorites

The Add to Favorites action will mark the selected item as favorite and make them viewable in the favorites tab of the various Filegear Modes.

Add To Favorites Action

After an item is added to favorites a popup window will show in the bottom left corner indicating success.

Added to Favorites

4.6.5. Set as Album Cover

The Set as Album Cover action allows you to set a certain image as the album cover of a folder.

Navigate inside the folder that you wish to change the album cover for.

Navigate into Folder

Select and right click the image that you wish to make the album cover. Select the Set as Album Cover action.

Set as Album Cover Action

After the action is complete, the folder will have the updated image as the album cover.

Album Cover Updated

4.6.6. Rename

The Rename action allows you to rename your items. This can be done for both single items and multi-selected items.

Rename Single Item

Select a single item and right click to select the Rename action.

Rename Action

A popup window will appear with a text field to input the new file name. Once the new file name is entered, click  OK to finish.


Rename Multiple Items

Select all the items you wish to rename and right click to select the rename option.

Rename Action

A popup dialog will appear  showing all the items selected with their original names and a text field for each. After changing the name of each item select the OK button to complete the process and rename all the files simultaneously.

Rename Window

After the renaming is complete, all files will appear in the user interface with the updated names.

4.6.7. Move To

The Move To action lets you easily move folders around your User Experience to better organize your files. Selecting the Move To action will open up a window for you to choose the destination.

Move To Action

The popup dialog is a folder navigation system for your Filegear files. You can use the breadcrumbs located above the Search Bar to go back folders or navigate into folders by clicking on them. Once you have selected the desired destination. Click the MOVE HERE button. The files can also be moved to a new folder by using the NEW FOLDER option in the bottom left corner of the popup.

Move To Window

Moving files and folders around Filegear can also be achieved by dragging and dropping the files in the Filegear User Interface.

4.6.8. Copy To

The Copy To action allows you to copy files from one folder to another. This is great for organizing files into multiple locations or copying images to multiple Albums.

You can start the Copy To action by right clicking on the item and selecting Copy To

Copy To Action

Similar to the Move To action, a popup window will appear showing a navigator of your Filegear files. Once you have selected the destination folder,  click the COPY HERE button to start the copying process.

Copy To Window

You can also copy the files to a new folder by using the New Folder option in the bottom left hand corner. When the New Folder dialog appears enter the desired name and click OK.

Copy To New Folder

Note: The Copy To action only creates a copy in the Filegear Experience. It will not create a duplicate copy on the physical hard drive.

4.6.9. New Folder With Selection

The “New Folder With Selection” action allows you to quickly group and organize files into a file or album. Clicking this option action will take the multi selected items and input them into a folder that you have named.


New Folder with Selection

Once the action has been clicked, a pop up window will appear asking you to create the album and for the name you wish to use.

New Folder’s Name

The new album is created and the items that you had selected at the beginning of the process will have been moved into the newly created folder.

Moved Files

4.6.10. Change View

Changing a view of a folder allows you to tailor that folders experience to the types of files contained within. There are 4 options from which to choose:

Photo Album

Perfect for photos and Pictures

Music Album

Music from a CD album or Library

Video Album

Videos and Movies


Generic folder

You can change a folders view by right clicking on the item and selecting the Change View action.

Change View Action

A popup window will appear showing the 4 different view types. Select the view type you desire for this folder and click OK.


Select View Type

4.6.11. Merge Folders

Merge Folders can be performed on multiple folders you wish to make into one. This action will go through both folders and select unique files to make a union of the files in both folders. If the same file exists in both folders, it will only keep one.

To start the merge action, select the two folders you wish to move, right click and select the Merge Folders action

Merge Folders Action

A confirmation window will appear confirming that you wish to merge the folders and remove the duplicate files. Click OK to proceed.

Merge Confirmation Window

Once completed, one of the folders will be removed and one will remain as the merged folder. If the file names did not match, it will keep the first folder alphabetically selected. You can rename the folder if desired.

Merge Completion

4.6.12. Add Tags

Adding Tags allows for easy searching of files in the future as well as being able to view your Tags in the tags view of the various Filegear modes. Files are capable of having multiple tags allowing for easy organization and grouping of files for searching.

To add a tag to an item, right click the item and select the Add Tags action.

Add Tags Action

A popup window will appear with a text field to input the tag name you wish to use. Click OK to add the tag input to the item.

Add Tags Window

The tag has been added to the item and can be viewed in the Info Panel.

Tag Added

4.6.13. Add Landmarks

Adding Landmarks is another way to better identify and organize your files. Landmarks can be used to mark files for organization and groupings based on common factors as described by you.

To add a landmark to an item right click the item and select the Add Landmarks action

Add Landmarks Action

A popup window will appear with a text field to input the landmark name you wish to use. Click OK to add the landmark input to the item.

Add Landmarks Window

The landmark has been added to the item and can be viewed in the Info Panel.

Landmark Added

4.6.14. View Details

Viewing Details of an item allows you to view the metadata and other information that has been added to the item. Clicking the View Details action of an item will open the Info Panel on the right side of the screen.

View Details Action

The Info Panel is a scrollable field that displays the various information related to the item, such as size, created on, tags, etc. These can be edited and changed using the Edit button on the Info Panel under the item thumbnails.

Info Panel Details

For more information regarding the Info Panel, see the Info Panel section of this User Guide.

4.6.15. Download

The Download action is used to get files from your Filegear device to your local machine.

Depending on whether you are downloading a single file or multiple the process varies.

Download Single File

Right click the item and select the Download action.

Download Action


A download will initiate in your browser and download to the default download directory on your computer.

Download Multiple Files

Select the items you wish to download, right click and select the Download action.

Download Action (Multiple)

A zip file will be created from the selected files. A popup dialog appears showing the progress of the task. This may take some time depending on the amount and size of the files selected for downloading.

Zip Archive Creation

Once the zip task is complete, the download will begin of the zip archive. This will download the zipped file to the default download directory for your computer. It will have the name “Filegear-Archive - {timestamp}” where timestamp is the current time in the format “YYYYMMDDTHHMMSS.

If the Zip archive download fails to automatically begin upon completion or browser was navigated away, the Filegear-Archive that was created can be found in the Root Files view.

4.6.16. Find Duplicates

The Find Duplicates action is useful for finding duplicate files you have in your Filegear Experience. This can be used to clean your folders and see where your duplicate files are located.

Click on the Find Duplicates action in the Item action menu to search for all duplicates of a unique file in the Filegear User Experience.

Find Duplicates Action

After clicking  Find Duplicates, a screen will appear showing duplicate files with their locations. Each thumbnail is a file in your Filegear User Interface, with the corresponding folder path shown above.

This screen may be used to remove unwanted duplicates by selecting the file(s), right clicking and using the Delete action. A file can also be dragged to the trash tab in the left menu.

Duplicate Files Screen

4.6.17. Remove Duplicates

The Remove Duplicates action allows you to quickly remove duplicate files from the Filegear experience. You can begin removing duplicates of a file or folder by right clicking on the item and using the Remove Duplicates action.

Remove Duplicates Action

A Remove Duplicate Files window will appear giving you two different options for removing files.

Remove These Files

Remove duplicate files found in this selection. Duplicate files in other folders will be kept.

Remove Other Files

Keep duplicate files found in this selection. Duplicate files in other folders will be removed.

If your selection includes folders when using the Remove Duplicates feature, the subfolders will also use the rules selected when going through the removal process.

Once the desired option has been selected, click OK to process the removal.

Remove Duplicates Options

During removal, a progress window will appear. You can use this to pause or cancel the Remove Duplicates process. This window will disappear once the process has completed.

Remove Duplicate Progress Indicator

After  completion all duplicates will have been removed based on the options that you have chosen. If Remove Duplicates resulted in removing all files in a folder, the folder will be removed also in the clean up process.

4.6.18. Process File(s)

The Processing Files action will requeue items for processing. This includes analyzing metadata and creating high quality thumbnails for items.

Process File(s) Action

4.6.19. Delete

You can remove files from the Filegear User Interface by using the Delete action or by dragging and dropping the items on the trash tab on the left side in the Menu section.  To delete an item, right click and click the Delete action.

Delete Action

A confirmation window will appear confirming your intent to delete the item. Click the options you wish and select OK if you wish to proceed.

Delete All Copies

This will delete all files in the Filegear experience that are the same as this file. Use this when you want no copies of this file in your Filegear experience.

Delete Permanent

This will permanently remove the file and by-pass putting the item in the trash folder. Use this if you no longer want the file to exist.

**WARNING**  This can not be undone

Delete Confirmation

Deleted items will be displayed in the trash view until they are permanently deleted. This can be viewed by selecting the Trash tab in the Menu on the left side.

Trash View

You can choose to undelete an item and return it back to its original location by right clicking on the item and selecting the Undelete action. You can also use this item’s action menu to delete the file permanently.

Trash View Actions

5. Side Panel

The Side Panel is a way to quickly show information for various tasks and actions on the Filegear device. The Side Panel can be closed or minimized using the () at the top of the section.

5.1. Info Panel

The Info Panel provides  a way to view the details of each item. Filegear will process the files that are added in order to extract  details of the file including, size, date created, device it was taken on, location if available, and other useful data. These details will be displayed on the right side of the screen in the Side Panel.


Info Panel

The Info Panel's main detail section is a scrollable field that can be navigated  to reveal an item’s details. Below is a list of the icons that represent the various fields in the Info Panel.

File Size

Size of the item on disk

Date and Time

 Taken On

 Added On

 Changed On

Image Details

Resolution and Megapixels of image

Device Details

Device Make and Model

Lens Details

Lens Make and Model

Image Settings

Aperture, Shutter Speed, ISO, Focal Length


Tags associated with item


Landmarks associated with item


 Album ID







Street, Neighborhood, City, Country, State, Country, Sub-Region, and Region


Latitude and Longitude

The fields in the Info Panel can be edited by clicking the “Edit” option beneath the thumbnail in the Info Panel.

Editing Details

After clicking edit, the fields in the Info Panel become editable. You can update or remove as many fields as you wish. Once complete click the “Save” button that replaced the edit button to save your changes, or click the “Cancel” button to return to the original item details before changes were made.

Saving Details

5.2. Music Panel

The Music Panel allows you to easily play and switch between the music in your playlist. The currently playing track will be displayed at the top of the screen, with the playlist displayed underneath. Options are available for skipping, playing or pausing the music.

You can hide the Music Panel by clicking the () icon at the top of the section.

Music Panel

If the Music Panel is hidden and music is still playing, you can toggle the Music Panel by clicking on the “Equalizer” icon on the top right of the screen next to the profile icon. This will toggle the Side Panel between open and closed.

Toggling the Music Panel

You can remove a track from the playlist by hovering over the item and clicking on the trash can on the right side of the song title. This will remove it from the play queue.


Removing from Playlist

5.3. Video Panel

The Video Panel will display a video that is currently being played along with action items you can take on the video. Clicking the “X” in the top right corner of the video will close the video and the Video Panel.

You can toggle the Video Panel between open and closed by clicking on the film icon on the top right of the screen next to the profile button.

The controls on the bottom of the video allow you to play, pause, control volume, seek and enable windowed fullscreen or monitor full screen options.

Video Panel

When initially playing a video, the video will default to full screen. If you wish for the video to be played in the Side Panel, you can click on the down arrow in the top right of the screen to minimize it.  

Fullscreen Viewing

5.4. Task Panel

Filegear processes tasks in the background allowing for you to access your files while other processes are occuring. The Task Manager allows you to view updates of the tasks and their progress.

The Task Manager can be toggled by clicking the circling arrows in the top right corner near the profile icon. This icon will only appear while Filegear is currently processing a task.

Task Manager

Tasks can be paused by clicking the pause button for the individual task or cancelled by clicking the “X” icon.

The eye icon will display  a popup window showing more information about the task and the progress.

6. Search

Each of the various modes (File, Photo, Music, Video) have a search feature and can be used by selecting the search option on the left menu.

You can search for items using the Search Filters on the left, or by typing in your own Search Queries in the Search Bar. You can combine search filters and search queries for more advanced search options.

Search View

6.1. Search Filters

Search Filters let you find items by selecting values from a list.

Use the menu items on the left to toggle the fields to appear under the Search Bar.

Click on the value bubbles to select items matching those values.

Search Filters

Each search filter category will have one or more fields. Each field can be individually disabled by clicking on the small 'x' on the left hand side of the field description. Click on the category menu item again to re-enable all fields.

Disable Filters

Selecting multiple values in a single field uses OR logic. For example, you can select files that were taken on any one of multiple days by clicking on each value in the "Taken" field.

Multiple values using "OR"

To select items that match values in different fields results in an AND logic. For example, by clicking on the values in different fields as shown below, the result would be to select files taken in the region of "Southern Europe" AND the country of "Portugal" AND the state/province of "Lisbon" AND the city of "Sintra".

Multiple values using "AND"

You can combine  fields from different categories to find and correlate files in interesting ways. For example, to discover what dates you were at a particular place, and what camera(s) you used to take pictures, you could show three fields: Taken, City and Devices. Then click on the City value to see what valid values remain for the other two fields. In this case you can quickly see that the pictures from Sintra were taken on February 8 and 9 using a Canon EOS 6D camera.

Fields from Different Categories

6.2. Search Queries

Search Queries let you find items by typing in search query expressions.

Search query expressions take the form of field:value.

Search fields are one of:



















addedon:{last week}

changedon:{2 days ago}
























location.region.ex:"North America""New Zealand"

location.state.ex:"New York"

location.county.ex:"Miami-Dade""San Francisco"























audio.album.ex:"The Police"








tags.ex:"Fighter Jet"







landmarks.ex:"Golden Gate"











device.tag.ex:"Canon 5D Mark II"


device.model:"5D Mark II"

File Types